Privacy Policy

1. General provisions

This Policy sets out the procedure for processing personal data and the measures taken to ensure its security by the limited liability company LLC "Aktsent" (ООО «Акцент») (hereinafter — the "Operator", "we") in accordance with Federal Law No. 152-FZ "On Personal Data" dated 27 July 2006.

The Policy applies to all personal data that the Operator may obtain about visitors to the website ximetrics.pro (hereinafter — the "Site") and about clients in the course of providing predictive analytics services: detecting anomalies and preventing breakdowns, downtime, defects and cost overruns in manufacturing, as well as during demonstrations and pilot projects.

Using the Site and submitting data through the Site's forms constitutes the user's consent to this Policy and to the terms of processing their personal data set out below. If you do not agree with these terms, do not use the Site's forms and do not submit your personal data.

2. Information about the Operator

Full name: LLC "Aktsent" (ООО «Акцент»)
Short name: LLC "Aktsent"
INN: 3459086657
Address: Russian Federation, 400121, Volgograd, ul. Nikolaya Otrady, 20
Email: info@ximetrics.pro

3. Personal data we process

The Operator processes the following categories of personal data:

• Data from the contact form: the company name and the text of the message, in which the visitor, at their own discretion, provides a convenient communication channel (email address, phone number, messenger identifier — Telegram, WhatsApp) and a description of the task or area of interest.
• Technical data automatically transmitted by the browser and recorded when visiting the Site: IP address, type and version of the browser and operating system, referral source (Referer), pages viewed, time on site, cookie files, as well as the anonymized browser identifier (ClientID) of web analytics systems.
• Data of clients and their representatives provided under a concluded service agreement — to the extent necessary to perform the agreement (full names of contact persons, business contacts, party details).

The Operator does not collect special categories of personal data (race, ethnicity, political views, health status, etc.) or biometric personal data.

4. Purposes of processing

• Contacting the visitor regarding a submitted request: responding to the inquiry, clarifying the task, arranging a demonstration, pilot or consultation.
• Concluding and performing a service agreement, including data assessment, preparation and delivery of a pilot project, implementation and support of the system.
• Recording inquiries, ensuring the quality of client service and fulfilling service-level obligations (SLA).
• Complying with the requirements of the legislation of the Russian Federation, including civil, tax and anti-money-laundering law.
• Protecting the Site's forms from spam and automated submissions; maintaining security logs and investigating incidents.
• Analyzing traffic and improving the operation of the Site in an anonymized form through web analytics systems.

5. Legal grounds for processing

• Consent of the personal data subject, expressed by submitting a completed form or by continuing to use the Site after reviewing this Policy.
• A service agreement to which the personal data subject is a party or beneficiary, as well as actions taken to conclude it.
• The Operator's legitimate interest — protection against fraud and spam, maintaining security logs, analyzing Site traffic.
• Requirements of federal laws, including Federal Law No. 152-FZ, the Civil Code of the Russian Federation and the Tax Code of the Russian Federation.

6. Methods and terms of processing

Personal data is processed both with and without the use of automation tools, and includes the collection, recording, systematization, accumulation, storage, updating, use, transfer (provision, access), blocking, deletion and destruction of personal data.

Retention periods:

• Data from contact forms — no more than 1 year from the last interaction, after which it is deleted unless pre-contractual or contractual work has begun.
• Client data under concluded and performed agreements — for the periods established by civil, tax and other legislation of the Russian Federation (as a rule, no less than 5 years).
• Web server logs — no more than 90 days.
• Technical data and cookies — in accordance with browser settings and the lifetime of the specific file.

7. Transfer to third parties and services used

The Operator does not sell personal data and does not transfer it to third parties for commercial purposes. Transfer is possible only in the following cases:

• to authorized state authorities — on the grounds and in the manner established by the legislation of the Russian Federation;
• to persons engaged by the Operator to perform the agreement with the client (co-contractors, subcontractors), subject to confidentiality;
• to infrastructure providers and the services listed below — to the extent necessary for their operation.

The Site uses third-party services that receive data under their own privacy policies:

• Yandex.Metrica (LLC "Yandex", Russia) — collection of anonymized visit statistics, including session recording (Webvisor) and click map. Yandex Privacy Policy.
• Google Analytics 4 (Google LLC, USA) — aggregated visit statistics. Google Privacy Policy.
• Telegram (Telegram FZ-LLC) — requests submitted through the contact form are delivered to the Operator's responsible staff via the messenger for processing. Telegram Privacy Policy.

Interface elements of the Site (fonts and styling libraries) are loaded via content delivery networks (CDNs); in doing so, the technical data necessary to load the resources (IP address, browser information) is automatically transmitted to them. Protection of the forms against automated submissions is performed by the Operator's own mechanism (a bot "honeypot") without transferring data to third-party services.

8. Use of cookies

The Site uses cookie files — small text files stored in the visitor's browser. Cookies are used for the correct operation of the Site and for collecting anonymized visit statistics (Yandex.Metrica, Google Analytics 4). A detailed description is available in the Cookie Policy. The visitor may disable cookies in their browser settings at any time; disabling them does not block access to the Site but may limit some functionality.

9. Cross-border data transfer

Some of the connected third-party services may process data on servers located outside the Russian Federation (in particular, Google Analytics 4 and Telegram). Such transfer is carried out on the basis of the subject's consent, expressed by using the relevant features of the Site. If it is critical for you that data does not leave the territory of the Russian Federation, do not submit the form and do not use messengers for communication — write to us by email at info@ximetrics.pro.

10. Security measures

The Operator takes the necessary legal, organizational and technical measures to protect personal data against unlawful or accidental access, destruction, alteration, blocking, copying, distribution and other unlawful actions: access control, encryption of transmitted data (HTTPS), and regulation of employees' handling of personal data.

11. Rights of the personal data subject

The personal data subject has the right to:

• obtain information about the processing of their personal data;
• demand the clarification, blocking or destruction of their personal data if it is incomplete, outdated, inaccurate, unlawfully obtained, or not necessary for the stated purpose of processing;
• withdraw previously given consent to the processing of personal data;
• appeal the actions or inaction of the Operator to the authorized body for the protection of personal data subjects' rights (Roskomnadzor) or through the courts.

12. How to contact us

Requests related to the processing of personal data, including the withdrawal of consent, should be sent to the Operator at info@ximetrics.pro or by post to the address indicated in Section 2 of this Policy. The review period is no more than 30 days from the receipt of the request.

13. Changes to the Policy

The Operator has the right to unilaterally make changes to this Policy. The current version is always available at ximetrics.pro/privacy/. The date in the document header reflects the date of the latest revision.